Testimonials
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First off, thank you for the gratis SkinCeuticals SPF Active cream for "being a loyal customer" even though I didn't quite make the $275 minimum purchase. I appreciate your consideration... Especially given I live at the beach and am in the sun a lot.
Speaking of the sun... The biggest reward w/my las purchase with the SkinCeuticals Epidermal Repair. I just purchased it cuz it was on sale and I was curious as I love the line. I haven't had any procedures which the product is advertised for, but I did get sunburned last weekend which turned into a rash and breakout. I tried the Epidermal Repair on the effected area and it's been amazing how my skin recovered. Usually it takes up to 7 days for the rupture to clear..but only 3 days this time..and I know it's because of this amazing product. Tell your customers, it works for sunburns and breakouts that rupture heal faster too!
SkinCeuticals A.G.E Interrupter is also a winner..except for the price. I'm addicted though and see there is now an eye cream. I'll be backatcha to order more of this product too. Diane Scott
I am so-00000 happy that you have the BEST prices for all of us to enjoy the wonderful products--as--I am 65 and trying just to look refreshed. You are loved for this. Elaine
Received my order yesterday and want to Thank You! for sending me the large size of the Green Vibrance at no extra charge. I very much appreciate it. Important to me to let you know. Thank you again. Bea
Hi Karen and Marie, Congratulations on NBC choosing your web site. I too love your site. Joanne
Thank you so much. I had no idea the Obagi eye cream would come in such a great box. I love it!! And thank you so much for all the AMAZING samples. It feels like my birthday! Have a great day and thank again. Sharon
I just received my order yesterday and was so pleasantly surprised at your generosity. Thank You so much for taking the time to address my requests and for the full sample of the Skinceuticals blemish gel. I tried it yesterday and I love it. I just wanted to write to tank you for your EXCELLENT customer service. I am going to higly recommend your company to my other friends who use Skinceuticals products. Lee
I just want to thank you for the very best service I've ever had!!! What a great company!! and thank you also for taking the time to answer my question.. I WILL ORDER FROM YOU AGAIN AND AGAIN. sasha
I just received the wonderful gifts that you sent to me. That touched me deeply. I didn't expect anything, Your service is extraordinary and I'm happy to pass my good fortune on to others. God Bless You Rhonda
Hello,I just received the second part of my recent order and saw that you had added a complimentary product. I assume this is your way of apologizing for the delay in my order. I just want to thank you!! I so appreciate the thought and really like the gift product. I have to say that this means a lot to me and I will continue to be your customer, because of this great customer service approach. Congratulations on going back to basics of making your customers happy, no matter what!! Alex
Thank you, thank you for all the free samples with my last order. I so appreciate your fabulous customer service. I will put the samples away for my future trip....and pass your good name on to my friends.Sincerely,
K.Baker
Hi, , Today I received a box with a note from "Karen" in it. To say I was SHOCKED
is putting it mildly! I can't believe all the fabulous products you sent me,
and in no way did I "deserve" this special treatment! Wow .... I'm really
speechless! I've never had anything like this happen before, and I will
never forget it! You have given the term "customer service" a whole new
meaning! More like customer indulgence! Thanks a million, and I will enjoy every product to the hilt. :-) God bless,
J.Moore
Thank you for your reply. I just really appreciate your very nice responses and am quite surprised by them, frankly!
I deal with many online companies and yours is the best by far! Thanks again,
Thank you for all your advice. May I look like Christy Brinkley once I receive the order.
S.Micon
I received my order yesterday. Just wanted to Thank You for your
appreciation, the free samples, and the gift. It was a nice surprise and a
very nice personal touch.
M.Glowski
Wow! I got my order TODAY! You guys are awesome! I have been telling two of my friends about you! S.Mielke
Hello i received my order today (i had just ordered on friday!!) and was totally blown away!!! thank you so much soooo much, not only for the extra product (body lotion) and samples but mostly for your kind hand written note!!! makes me as a customer feel very special and makes me feel there are still people in this internet world that actually do care!!! V.Mickler
This was just the 1st part of my order, i will be back mid april to order more and i am already recommending you to my friends, not only because of your superior customer service but also because of the products/pricing you offer!! it is such a delight and again i can only empathize how happy, relived and glad i am to have found you!!! with deep appreciation and many many happy thanks. D.George
To whom it may concern
I have ordered from you a few times and have not only been happy with the quick service,but your honesty and free samples made it that much better. I have many companies asking me to order from them and I haven't switched yet. D.Snyder
I received my order today - it arrived quickly, as usual. Thanks so much for including such a nice bonus - I have used the Skinceuticals anti-oxidant lip repair in the past and I really like it!
Yours is the best on-line store I've ever ordered from (and I do a lot of on-line shopping!). Your service is first-rate and your selection is terrific. Two orders ago, I even asked if you had a sample of a particular item I was interested in, and you found it and sent it along - I was impressed. I now recommend you to two of my friends who also like the Skinceuticals line. Thanks very much - have a nice weekend! S.Parker
I have been ordering from you for a while now, and I have never had a bad
experience. You are always very quick with shipments and everything is great. R.Dee
I got my latest order today and I just wanted to say WOW!!! Thank you so much for the extra goodies that you packed into the box (I can't believe you
gave me a youth complex - I almost ordered one!) K.Myers
I just wanted to say I very much appreciate the extra effort - and I will
recommend you to everyone I know. Thanks again a million!! S.Lane
I received my order yesterday and I was so surprised to see all the samples
you had sent. I really appreciate it and I look forward to shopping again
with complete skin care. Thank you so much!!! R.Langford
Letter From Payment Gateway.....
To clients and prospects of complete skin care:
There are good businesses and there are GREAT businesses. Interestingly enough from where I sit, I am able to distinguish between the two.
Complete Skin Care must be one of the GREAT businesses. Here is why:
As Chief Executive Officer of U.S. Merchant Systems, our company has processed transactions for Complete Skin Care for over 2 years.
The insignificant amount of refund transactions and nearly non-existent amount of consumer disputes and charge backs from Complete Skin Care are two significant indicators of how well this company services their clients and how good their products must be.
Take it from me, I know. Our company has served over 90,000 clients so we know who are the great ones.
Stuart Rosenbaum
US Merchant Systems, LLC
Yesterday, I arrived home to find my package of SkinCeuticals products, which I ordered online on Sunday, January 13th. Not only was the order filled and delivered in a timely manner, but the products were, as always, packaged perfectly with a few delightful samples enclosed as well as a full-sized SkinCeuticals Body Polish.
In addition to wanting to thank you for your consistently excellent service, I want to comment on a handwritten note from Lynn on my Invoice No. 18857, thanking me for my business. I have spent thousands of dollars annually for online purchases over the past few years from other vendors and have never received a personal message like this. It was greatly appreciated and I am heartened to know that there are companies that truly place a premium on customer service. Thank you. -- L.Burke
Thanks so much for the free gift!! What a treat! The Jan Marini arrived the day we spoke. I appreciate your wonderful customer service. I will continue ordering with your company. You went above and beyond! Thanks!! C.Mario
You are the nicest person I have ever dealt with!!! NO kidding!!! I so appreciate your frankness and honesty and also your interest in answering my questions. It does make me trust you and your products and yes, I am going to re-order the TNS serum and also a good moisturizer. Perhaps you can recommend one for a 50 year old.Again, thanks for your always prompt replies! C.Horton
Today is saturday and I received my pkg. just now!thank you again for your prompt response.I will be ordering from your company again soon--as these items are gifts; I will order in the futurefor myself!! thanks again. I appreciate the inclusionof the samples I requested. good service! T.Jacobsen
I just want to say thanks for such great customer service. I'll be sharing your site with friends. S.Pass
Thank you so much for the prompt phone call yesterday - I really appreciateyou calling me directly and sending me another bottle of the Retinol. Yourcustomer service is amazing -- I could not stop thinking about how kind andrare that is!Consider me a long-term customer - I will be sure to refer all of my"product-crazy" girlfriends to your site.Thank you again. J.Nadis
Thank you so much, you'ved earned a loyal customer, with such great customer support you can't lose (and it sets you far apart from your competitors)! :) A.Gun
I wanted to tell you that I was delighted when the mail arrived yesterday and I received my order!! That is what I call "great" service as I placed my order on Friday the 9th. Also "many thanks" for samples that were included in my shipment. I look forward to trying each one and you can be assured when I purchase any SkinCeutical products I will be ordering from you. Thanks again J.Shannon
What a nice customer service experience! Thank you for the information. A.Munnin
You guys are so sweet.......Thank you so much for the awesome "Free Sample Pkg". I only expected a couple of samples. I will put these to good use.....Thanks again, S.Scotts
I just received my order very safely , qucikly, promptly..Thank you very much. I appreciated doing business with you. Thanks for samples too D.Miramadi
You have a great site! I plan to make some more purchases soon. Thank you for your response. I have already forwarded your site to two friends who are also interested in the Skin Medica products. S.Clarkson
I spoke with you the other day regarding returning Alpha derma products and exchanging for Skin Medica--Thank you for your help---I followed your instructions regarding balance, etc.THANK YOU SOOOOOOO MUCH C Brown
I got home yesterday evening to find a small box of stuff! Thank you oh so much. Between last night and this morning, my skin feels great. I will keepyou posted. And thank Kim for the samples.. truly kind of you. I'm so glad you guys are around. I'll tell you how things go.Take care and thanks much. D.Malhani
Received my order. Thanks so much for the samples. I felt like it was Christmas. You guys are GREAT!!! I really appreciate it. Have a Wonderful Blessed Day!!!! S.Hortque
What great customer service you have! I just received my replacement Freeze with a return label. I will return the defective bottle today.This new bottle works fine. I appreciate your help and the quick response. P.Orion
Thanks so much for your prompt advice and in particular the very nice discount offer. I've just successfully placed the order at your website and can't wait to receive it. You are the best website I have ever purchased from. I wish all of them were as efficient as your company! Until next time :O) E.Dish
Thank you, Kim, for the wonderful samples that arrived yesterday with my order. And also for the TNS hydrating masque (I have in on my face right now) was such an unexpected terrific surprise! You are so generous — I've never experienced anything like it from any company before.I told my friend about you on Thursday (before I got my shipment) and my sister-in-law yesterday. I think Complete Skin Care is the best!Thank you again.I'll let you know what I think about the products.Warmest regards, M.Ward
I ordered a few products last week and had a slight problem inputting my credit card info. I recently discovered that I can use my HSA debit card to pay for non-prescription skincare products and switched from using my VISA credit account to the HSA account. I tried several times to input the new card info and finally got a message to contact a service rep at complete skin care. When Karen (I think that was her name) called me back she was so helpful and polite and input my order for me over the phone. When I received my order I was pleasantly surprised to find several samples of TNS products, a cosmetic bag and a TNS T-shirt! Your service has always been really good and I wanted to thank your for the special treatment on my most recent ord. C.Hou